Customer Service Representative

Overview

Responsibilities

• Greet and engage walk-in customers, identify their needs, and offer suitable product recommendations.
• Provide clear and helpful information about inverters, lithium batteries, and related products.
• Educate customers on product benefits, usage, and long-term value.
• Prepare accurate quotations, invoices, and receipts for transactions.
• Process sales efficiently using POS systems and maintain proper sales records.
• Ensure the store environment is clean, organized, and customer-friendly.
• Offer basic after-sales support and follow up with customers to ensure satisfaction.
• Document customer inquiries, complaints, and feedback to improve service delivery.
• Work closely with the storekeeper to monitor inventory and product availability.

Requirements

• SSCE/ND or equivalent qualification in any relevant field.
• At least 1 year of experience in customer service, sales, or a related role.
• Excellent communication, interpersonal, and problem-solving skills.
• Basic knowledge of solar energy products is an advantage, with willingness to learn.
• Ability to use POS systems and basic digital tools effectively.
• Customer-oriented, proactive, and attentive to details.