Customer Service / Shipping Manager Vacancy at Dangote Industries Limited

Overview

Responsibilities

• Shipping Operations Management:
• Coordinate all shipping activities, including vessel scheduling, berthing arrangements, and cargo documentation in compliance with company policies
• Ensure timely dispatch and receipt of cargoes, adhering to operational deadlines.
• Monitor and document all shipping activities
• Monitor vessel movement pre-and post loading
• Customer Service:
• Manage and lead the customer service team to ensure high levels of service delivery.
• Develop and implement customer service policies, procedures, and standards.
• Handle customer inquiries and complaints in a professional and timely manner.
• Coordinate with other departments to ensure seamless service and communication.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Train and mentor customer service staff to maintain high performance and motivation.
• Maintain accurate records of customer interactions and transactions.
• Address and resolve any issues related to shipping delays, damages, or discrepancies.

Requirements

• Bachelor’s degree in Maritime Studies, Logistics, Supply Chain Management, or a related field.
• Minimum of 7 years of experience in shipping operations /customer service or a similar role within the Petroleum/Maritime industry.
• Strong knowledge of vessel clearance processes, maritime regulations, and port operations.
• Excellent organizational, communication, and problem-solving skills.
• Proficiency in shipping software and logistics management and/or customer service software and tools.
• Ability to work under pressure in a fast-paced environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Strong analytical and problem-solving abilities.
• Knowledge of the oil and gas industry and its customer service requirements.