After Sales / Customer Service Representative

Overview

Responsibilities

• Handle customer inquiries and concerns about their kitchen appliance purchases, providing timely and effective solutions.
• Manage after-sales services, including product registration, warranty claims, and repair requests.
• Provide product information and resolve customer issues.
• Contribute to improving customer experience and process optimization.
• Maintain accurate customer records.
• Meet sales targets and promote additional services.
• Collaborate with internal teams to resolve complex issues.

Requirements

• 1-2 years of customer service experience.
• Excellent communication and problem-solving skills.
• Basic technical knowledge of kitchen appliances.
• Strong customer service skills and ability to work in a fast-paced environment.
• Proficiency in Microsoft Office and customer service software like CRM.