Bachelor of Arts - Computer Science - Information Technology (Optional Co-op)
Bishop's University
4-Year Bachelor's Degree
Sherbrooke48 months
Tuition
CA$28,651 / First year
Application fee
₦111,000
Customer Service Officer Vacancy at Sika Manufacturing Nigeria Limited
Abuja, FCT
Full-time2 months ago
Overview
In the role of Customer Service Officer, you will play a pivotal role in managing the end-to-end sales order process—from order intake to invoicing and delivery documentation—while ensuring inventory levels are optimized to meet customer demand. You will contribute directly to the achievement of business sales targets by taking full ownership of the sales order cycle and delivering exceptional service. Competitive Benefits Health Insurance, paid time off and paid holidays.
Responsibilities
- Proactively manage the entire process of fulfilling a customer order from order entry in Local ERP to shipment; ensure that customer requirements are met.
- First customer contact: Regular information exchange with customer
- Prompt response time in terms of client enquiries and delivery
- Ensure verified processed sales order are converted to invoices in line with Sika's condition of sale
- Documentation of customers management
- Creation of credit notes after confirmed returns and approvals
- Manage sample request and records after all required approvals
- Regular reconciliation of invoices and communication of SOA with clients while maintaining an up-to-date filing system
- Registration and onboarding new clients with all necessary documentation and approval.
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College Certificate - Business Administration
Bow Valley College
1-Year Post-Secondary Certificate
Calgary8 month college certificate including an optional work experience
Tuition
CA$16,335 / First year
Application fee
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Requirements
- B.Sc Degree / HND in Business or related fields
- Minimum 3 years cognate experience
- Proficiency in Microsoft Office
- Excellent presentation and analytical skills
- Strong communication and negotiation skills
- Attention to details
- Excellent organization & time management skills
- Fluent English (written and oral)
- Proven track record of work experience in Sales or Logistics
Sponsored
Location
Salary Insights
Sponsored
Sika Manufacturing Nigeria Limited
Sika Manufacturing Nigeria Limited is a subsidiary of SIKA Group, headquartered in Switzerland. Sika is a specialty chemicals company with a leading position in the development and production of systems and products for construction and industry. Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. With around 34,000 employees, the company generated sales of CHF 11.2 billion in 2023.
Manufacturing
Abuja, FCT