Customer Service Officer Vacancy at Polo Holdings

Overview

Responsibilities

• Serve as the first point of contact for clients via phone calls, emails, walk-ins, and digital platforms.
• Respond promptly to customer inquiries regarding property listings, pricing, availability, and company services.
• Schedule property inspections and coordinate appointments between clients, sales agents, and property managers.
• Maintain accurate customer records and update client information in CRM systems.
• Follow up with clients on inquiries, site visits, documentation, and payments.
• Handle customer complaints and escalate complex issues to the appropriate department when necessary.
• Support the sales team by preparing client documentation, offers, and basic reports.
• Provide after-sales support to ensure smooth handover and continued client satisfaction.
• Ensure compliance with company policies and real estate regulations.
• Assist with customer retention initiatives and client engagement activities.

Requirements

• Candidates should possess an OND/HND/BSc in Business Administration, Marketing, Mass Communication, or a related field with 2 years experience.
• Previous experience in customer service, sales support, or real estate is an added advantage.
• Strong communication and interpersonal skills.
• Good organizational and time-management abilities.
• Proficiency in Microsoft Office and basic CRM tools.
• Ability to work under pressure and manage multiple client requests.
• Professional attitude with a customer-first mindset.
• Key Skills & Competencies:
• Customer relationship management
• Problem-solving and conflict resolution
• Attention to detail
• Team collaboration
• Professional communication
• Multi-tasking and adaptability