Customer Support (Technical) Officer

Provide real-time and timely customer support via chat, calls, email, and Zoho Desk, ensuring prompt issue resolution. Troubleshoot technical issues and escalate complex cases to the tech team. Use Microsoft Teams, Zoho Mail, Slack, and other internal tools to communicate, document cases, and manage support workflows efficiently. Prepare and maintain reports, logs, and customer insights using Microsoft Excel, Word, and other Microsoft Office applications. Engage customers professionally across all digital channels, ensuring clear communication, accurate follow-up, and strict adherence to TopupBox service standards. Participate in meetings, collaborate with cross-functional teams, and support customer education on Topupbox service. Manage social media platforms, respond to inquiries, and create simple content (posts, updates, announcements) that supports customer communication.