Customer Service Representative Vacancy at Nuturapimp

Receive and process online orders Update and manage the company’s website and social media pages Convert leads into actual sales Liaise with and manage courier companies Develop and maintain an updated customer/vendor lists Answer and direct phone calls Organize and prepare for exhibitions and outdoor sales events Assist in the preparation of regularly scheduled reports Handle customer enquiries and complaints Establish, develop and maintain positive business and customer relationships Work in line with company policy to achieve set sales targets and outcomes within schedule Send weekly email blasts, WhatsApp messages, bulk SMS Closely monitor online trends and inventory Provide daily sales reports as well as weekly and monthly report of sales efforts in marked sales territory Answer first line queries and complaints from customers. Report discrepancies and problems to the Operations Manager Give advice and guidance on product selection to customers. Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management Working within established guidelines, particularly with product lines. Work with management to organize and execute online sales campaigns Perform all other duties as assigned