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Swift Consulting LimitedVerified

Customer Service Representative Vacancy at an E-commerce Company - Swift Consulting Limited

Nigeria, Anambra
Full-time1-2 Years3 months ago
Expires Feb 13, 2028
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OverviewResponsibilitiesRequirementsLocationSalaryCompanySimilar Jobs

Overview

We are currently seeking qualified and experienced applicants to fill the role of Customer Service Representative for one of our clients in the E-commerce Industry.

Responsibilities

  • Respond promptly to customer inquiries via phone, email, chat, and social media platforms.
  • Handle customer complaints, order issues, returns, and refunds in a professional manner.
  • Provide accurate information about products, services, and order status.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Collaborate with operations, logistics, and warehouse teams to resolve customer issues.
  • Ensure high levels of customer satisfaction and support customer retention initiatives.

🎓 Career-boosting study programs picked for this role

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Only the strongest matches are shown below. Compare tuition, duration, and fees at a glance.

Bishop's University logo

Bachelor of Arts - Computer Science - Information Technology (Optional Co-op)

Bishop's University

4-Year Bachelor's Degree
Sherbrooke48 months

Tuition

CA$28,651 / First year

Application fee

₦111,000

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University of Regina logo

Bachelor of Science - Biology (Optional Co-op)

University of Regina

4-Year Bachelor's Degree
Regina48 months

Tuition

CA$27,047 / First year

Application fee

₦133,000

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Requirements

  • Bachelor’s degree or OND/HND in Business Administration, Mass Communication, Marketing, or a related field.
  • 1–3 years proven experience in customer service, call center operations, or a similar role preferably within the e-commerce sector.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in using CRM systems, chat tools, email platforms, and basic computer applications.
  • Ability to multitask and work in a fast-paced environment.
  • Strong interpersonal skills and a customer-focused attitude.

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Swift Consulting Limited

swiftconsulting.com.ng

At Swift Consulting, we are working with professional leaders to create the sustainable, innovative, and to be the leading management consultant. Most recently, we’ve assisted our clients and candidates in returning to “normal” as the economy recovered and human capital became harder to attract, engage and retain. And now, at a time when creativity and innovation is the name of the people ops game, we’re helping our clients transform and pivot to stay ahead of the talent management curve.

Human Resources
Lagos, Lagos
11-50 employees
View Company Profile

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Careerworkflux

Nigeria's most transparent job platform. Find jobs with real salaries and track your applications.

For Job Seekers

  • Browse Jobs
  • Companies
  • Salary Insights
  • Job Alerts
  • My Dashboard

For Study Applicants

  • Browse Programs
  • Browse Schools
  • Scholarships
  • Study Dashboard

For Employers

  • Post a Job
  • Manage Jobs
  • Company Profile

Company

  • Home
  • About Us
  • Contact
  • Privacy Policy
  • Terms of Service
  • Recruitment Hubs

© 2026 Careerworkflux. All rights reserved.

Lagos JobsAbuja JobsRemote JobsNDLEA Recruitment