Customer Service Manager

Overview

Responsibilities

• Supervise the customer service team and daily service operations.
• Ensure timely resolution of customer complaints and inquiries.
• Monitor service quality and implement improvements where necessary.
• Train and mentor customer service staff.
• Ensure compliance with service standards and policies.
• Prepare customer service performance reports.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, Banking, or related field.
• 4–6 years experience in customer service within the banking sector.
• Proficiency in Microsoft Office applications
• Key Skills:
• Customer relationship management
• Leadership and team supervision
• Communication and conflict resolution
• Service quality management.