Customer Experience Officer

Candidates should possess an OND / HND / Bachelor’s degree in Business Administration, Marketing, Mass Communication, Estate Management, or related field. Experience: 1–3 years experience in customer service, client relations, hospitality, or real estate-related roles. Experience in real estate, property management, or luxury service environment is an advantage. Technical Skills: Customer service & client relationship management CRM systems and basic data entry Complaint handling and service recovery Knowledge of real estate sales and post-handover processes (added advantage) Soft Skills: Excellent communication and interpersonal skills Customer-focused mindset Problem-solving and attention to detail Professionalism, empathy, and emotional intelligence Ability to work under pressure

Customer Service & Client Engagement: Attend to client enquiries via walk-in, phone, email, and digital channels. Support client onboarding, documentation, and property allocation processes. Provide timely and accurate information on projects, payments, and timelines. Complaints Handling & Service Resolution: Receive, log, and resolve customer complaints professionally. Escalate complex issues to the appropriate internal teams. Follow up to ensure issues are fully resolved and clients are satisfied. Property Handover & After-Sales Support: Assist with property inspections, snag lists, and handover processes. Support post-handover client needs and service requests. Record Keeping & Reporting: Maintain accurate customer records and service logs using CRM or internal systems. Prepare daily/weekly customer service reports as required. Service Quality & Brand Representation: Uphold WKSC’s service standards, professionalism, and brand image. Gather customer feedback and contribute to service improvement initiatives.