Customer Care Sales Specialists (Nationwide)

Overview

Responsibilities

• Respond promptly to customer inquiries through phone, email, social media, or in-person interactions.
• Provide accurate information about products, services, pricing, and promotions.
• Identify customer needs and recommend suitable products or services.
• Convert customer inquiries into sales opportunities.
• Maintain strong relationships with new and existing customers.
• Handle customer complaints professionally and ensure timely resolution.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Maintain proper records of customer interactions, transactions, and feedback.
• Meet or exceed assigned sales targets and customer satisfaction goals.
• Collaborate with the sales and marketing teams to improve customer experience.
• Update customer databases and CRM systems with accurate information.
• Provide product knowledge and guidance to customers to support informed purchasing decisions.

Requirements

• Bachelor’s Degree or HND qualification in Business Administration, Marketing, Communication, or related fields
• 1 year experience in customer service, sales, or customer relationship management.
• Excellent communication and interpersonal skills.
• Strong persuasion and negotiation abilities.
• Ability to multitask and manage customer interactions effectively.
• Good problem-solving and conflict resolution skills.
• Proficiency in Microsoft Office and CRM systems.
• Strong customer service orientation and sales mindset.