Branch Manager, Retail Sales

Overview

Responsibilities

• Develop and maintain strong relationships with retail customers.
• Market and cross-sell the bank’s retail products and services.
• Drive branch sales and deposit growth through effective marketing strategies.
• Supervise and coach account officers to achieve business goals.
• Implement call plans, track customer needs, and deliver excellent service.
• Monitor and analyze financial performance, ensuring compliance and quality reporting.
• Conduct regular customer visits to strengthen relationships and generate referrals.

Requirements

• A First Degree in a Business-related disciplines (Master’s / professional certification is an added advantage).
• Minimum of 5 years’ relevant experience, with at least 3 years in retail services/marketing.
• Strong knowledge of Nigerian retail banking market and banking operations.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Strong leadership, supervisory, and team management abilities.
• Proficiency in Microsoft Office tools and reporting.