Baccalauréat en administration des affaires (Français) (Optional Co-op)
Laurentian University
4-Year Bachelor's DegreeFlexible intake
OntarioNext intake available
Tuition
CA$28,621 / First year
Application fee
₦200,000
PALMPAY LIMITEDVerified
Product Specialist, Customer Service
Nigeria, Lagos
Full-time1-2 Years2 months ago
Expires Sep 12, 2028
Overview
End-to-End Product Ownership: Design and optimize SASS customer service solutions (e.g., intelligent chatbots, voice response systems) for internet banking platforms. Define product roadmap for customer support tools, focusing on efficiency and user satisfaction metrics Cross-Functional Collaboration: Bridge technical (R&D/AI teams) and operational (customer support centers) requirements for seamless implementation.
Responsibilities
- Data-Driven Optimization:
- Analyze user feedback and behavior data to refine self-service features and reduce human-agent dependency.
- Monitor key performance indicators (KPIs) such as first-call resolution rate and average handling time.
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Bachelor of Arts - Computer Science - Information Technology (Optional Co-op)
Bishop's University
4-Year Bachelor's Degree
Sherbrooke48 months
Tuition
CA$28,651 / First year
Application fee
₦111,000
Requirements
- Experience:
- 1-3 years in fintech/digital SASS product management, with focus on customer service systems.
- Hard Skills:
- Proficiency in prototyping (Figma/Axure) and PRD documentation for complex workflows.
- Understanding of contact center technologies (IVR, CTI) and API integrations.
Sponsored
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PALMPAY LIMITED
www.palmpay.comPalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
Accounting & Finance
Lagos
1000+ employees