Partner - Customer Support Traditional Channels Vacancy at MTN Nigeria

Work with product, UAT and support teams to validate new products, new systems, and upgrades. Generate relevant reports as required by the business. Ensure resolution of ALL service provisioning and sales support PPPs items. Analysis of customer requests for prompt resolution. Ensure end-to-end account management for Broadband customers. Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management. Implement new initiatives on simplified customer’s journey across all digital channels and regularly review FAQs to address customer’s needs. Pro-active analysis of all support systems (charging, CLM, DCLM, etc.) as well as broadband products with a view to identifying customers pain points and resolving issues before escalation.