Human Resource Officer

Overview

Responsibilities

• Talent Acquisition & Onboarding:
• Manage full-cycle recruitment for clinical and non-clinical staff.
• Draft and publish job adverts.
• Screen, interview, and support hiring decisions.
• Plan and execute onboarding, orientation, and documentation.
• Compliance & Regulatory Support:
• Ensure compliance with Nigeria Labour Laws and healthcare regulations.
• Maintain employee licenses, certifications, and medical fitness documentation.
• Support audits, safety compliance, and policy adherence.
• Employee Relations & Engagement:
• Serve as primary contact for staff grievances and conflict resolution.
• Manage disciplinary processes in line with company policies.
• Promote an ethical, safe, and positive workplace culture.
• Performance Management:
• Coordinate the performance appraisal calendar and ensure timely reviews.
• Monitor performance metrics and follow up on improvement plans.
• Support managers in developing career progression paths.
• Training & Development:
• Identify training needs and recommend relevant learning initiatives.
• Maintain training compliance and documentation.
• Support continuous learning for clinical and non-clinical staff.
• HR Administration & Records Management:
• Maintain up-to-date and confidential HR records.
• Manage attendance, leave, timesheets, and HR documentation.
• Prepare monthly HR analytics and reports for management.
• Compensation & Benefits Support:
• Assist with payroll processing and ensure accuracy of salary inputs.
• Administer employee benefits and welfare programs.
• Track deductions, allowances, overtime, and statutory contributions.
• Workforce Planning:
• Support manpower planning and quota management.
• Ensure adequate staffing for pharmacy and healthcare operations.
• Track vacancy rates and turnover for management review.
• Key Performance Indicators (KPIs)
• Recruitment & Staffing Efficiency:
• Fill-rate for open positions: 90 - 100% within agreed timelines (24 weeks).
• Employee turnover rate: Maintain below 10% quarterly.
• Vacancy-to-hire timeline efficiency: Average < 25 days.
• Compliance & Documentation:
• 100% compliance with regulatory and HR documentation (licenses, certificates, contracts).
• Zero compliance violations during audits.
• 95-100% accuracy in employee data on HRIS.
• Employee Relations & Culture:
• Resolution of employee grievances within72 hoursof escalation.
• At least90% employee satisfactionin quarterly engagement surveys.
• Reduction in disciplinary cases through proactive engagement.
• 100% completion of bi-annual or annual performance reviews.
• Improvement plans implemented within30 daysfor low performers.
• 80% achievement of departmental KPIs driven through HR support.
• Maintain 85-100% mandatory training compliance, including healthcare safety training.
• Minimum 12 training sessions facilitated monthly.
• Track training ROI and employee skill improvement.
• HR Administration & Attendance Management:
• 98-100% accuracyin leave and attendance records.
• Ensure HR reports are submittedon or before deadlines.
• Payroll & Benefits Accuracy:
• Payroll error rate maintained at01% monthly.
• Timely payroll submission: 100% of deadlines met.
• Maintain staff shortage rate below5%.
• Ensure optimal scheduling and shift coverage: Zero coverage gaps.

Requirements

• HND or B.Sc. in Human Resources, Business Administration, or related field.
• 2-4 years HR experience (healthcare/pharmacy experience preferred).
• CIPM, SHRM, or CIPD certification is highly desirable.
• Strong knowledge of HR best practices and labour laws.
• Excellent communication, problem-solving, and interpersonal skills.
• Proficiency in HRIS tools and Microsoft Office Suite.
• Ability to multitask and work under pressure.