A hostess is responsible for greeting and seating guests, managing reservations, and ensuring a positive dining experience from the moment customers enter the restaurant.
Greeting Guests: The hostess is the first point of contact for guests, welcoming them warmly and creating a positive first impression.
Managing Reservations: Hostesses handle the reservation book, manage waitlists, and provide accurate wait times to guests.
Seating Guests: They escort guests to their tables, ensuring that seating arrangements are efficient and that servers are assigned tables fairly.
Answering Questions: Hostesses respond to guest inquiries about the menu, restaurant policies, and other relevant information.
Maintaining Cleanliness: They keep the entryway and host stand clean and organized, ensuring a tidy environment for guests.
Supporting Staff: During busy periods, hostesses may assist servers by running food, refilling drinks, or clearing tables as needed.
Handling Complaints: A good hostess listens to guest concerns and works to resolve issues calmly and professionally.