Front Office Patient Concierge Vacancy at a Medical Spa - Verstand Resources

Highly experienced in a client-facing role within a luxury medical, aesthetics, hospitality, or wellness setting (3+ years preferred). Knowledge of medical aesthetic treatments such as Botox, fillers, skin rejuvenation, or body sculpting. Polished, articulate, and emotionally intelligent, with a natural ability to connect with and influence high-end clients. Deep understanding of client conversion, upselling, and maintaining long-term relationships. Tech-savvy, with familiarity in scheduling tools, client management software, and CRM systems. Strong attention to details, service precision, and a white-glove approach to every task. Confident, solution-oriented, and thrives in fast-paced, premium environments.

Warmly welcome and escort clients, offering a polished, spa-like check-in and check-out experience. Manage all appointment scheduling, confirmations, follow-ups, and rescheduling with tact and precision. Act as the face and voice of the brand, ensuring every interaction reflects elegance, discretion, and warmth. Facilitate seamless communication between clients and clinical staff to ensure comfort, clarity, and consistency. Educate clients on service options, packages, and post-care—encouraging informed decisions and repeat visits. Proactively track consultation outcomes, encourage bookings, and follow up with leads to boost conversion rates. Maintain accurate client records, CRM updates, and follow-up logs to ensure exceptional service continuity. Monitor the ambience and presentation of the front office, ensuring it aligns with a luxury environment. Anticipate client needs and preferences for a personalized and anticipatory service experience. Handle VIP requests, confidential information, and sensitive concerns with the highest level of professionalism.