Front Office Patient Concierge Vacancy at a Medical Spa - Verstand Resources

Overview

Responsibilities

• Warmly welcome and escort clients, offering a polished, spa-like check-in and check-out experience.
• Manage all appointment scheduling, confirmations, follow-ups, and rescheduling with tact and precision.
• Act as the face and voice of the brand, ensuring every interaction reflects elegance, discretion, and warmth.
• Facilitate seamless communication between clients and clinical staff to ensure comfort, clarity, and consistency.
• Educate clients on service options, packages, and post-care—encouraging informed decisions and repeat visits.
• Proactively track consultation outcomes, encourage bookings, and follow up with leads to boost conversion rates.
• Maintain accurate client records, CRM updates, and follow-up logs to ensure exceptional service continuity.
• Monitor the ambience and presentation of the front office, ensuring it aligns with a luxury environment.
• Anticipate client needs and preferences for a personalized and anticipatory service experience.
• Handle VIP requests, confidential information, and sensitive concerns with the highest level of professionalism.

Requirements

• Highly experienced in a client-facing role within a luxury medical, aesthetics, hospitality, or wellness setting (3+ years preferred).
• Knowledge of medical aesthetic treatments such as Botox, fillers, skin rejuvenation, or body sculpting.
• Polished, articulate, and emotionally intelligent, with a natural ability to connect with and influence high-end clients.
• Deep understanding of client conversion, upselling, and maintaining long-term relationships.
• Tech-savvy, with familiarity in scheduling tools, client management software, and CRM systems.
• Strong attention to details, service precision, and a white-glove approach to every task.
• Confident, solution-oriented, and thrives in fast-paced, premium environments.