Front Desk Officer Vacancy at Elvaridah Limited

Overview

Responsibilities

• Guest Relations & Experience:
• Welcome guests warmly upon arrival and ensure a professional, courteous first impression.
• Perform efficient check-in and check-out procedures in accordance with hotel standards.
• Anticipate guest needs and provide personalized service at all times.
• Handle guest inquiries, requests, and complaints promptly and professionally, escalating when necessary.
• Maintain a high level of confidentiality and discretion regarding guest information.
• Front Desk Operations:
• Manage room allocations, upgrades, and special requests accurately.
• Coordinate with Housekeeping, Concierge, Engineering, and Food & Beverage teams to ensure smooth guest experiences.
• Process payments, deposits, refunds, and billing inquiries accurately.
• Maintain accurate guest records and update the Property Management System (PMS).
• Handle reservations, cancellations, and modifications when required.
• Communication & Coordination:
• Provide clear and accurate information about hotel facilities, services, and local attractions.
• Liaise with other departments to ensure guest requests are fulfilled promptly.
• Communicate VIP arrivals, special occasions, and guest preferences to relevant teams.
• Standards, Safety & Compliance:
• Adhere strictly to luxury service standards, brand guidelines, and SOPs.
• Ensure compliance with hotel policies, health & safety regulations, and security procedures.
• Maintain a clean, organized, and professional front desk environment.
• Sales & Upselling:
• Promote hotel services, amenities, and upgrades to enhance guest experience and revenue.
• Support loyalty programs and encourage repeat business.

Requirements

• Minimum of OND qualification.
• Required Skills & Competencies:
• Exceptional customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Professional appearance, grooming, and etiquette.
• Ability to remain calm and courteous under pressure.
• Attention to detail and strong organizational skills.
• Proficiency in hotel PMS and basic computer applications.
• Ability to work flexible shifts, including nights, weekends, and public holidays.