Front Desk Officer / Receptionist Vacancy at OCA Consulting

Essential: Minimum of 2-3 years of experience in a front desk, guest service, or concierge role within a luxury hotel or ultra-high-end hospitality environment. Impeccable personal presentation, grooming, and professional demeanor. Exceptional communication and interpersonal skills, with a natural warmth and elegance. Fluency in English (both written and spoken). Strong computer literacy and proficiency in hotel PMS systems an added advantage (but can be trained) Unwavering commitment to discretion, diplomacy, and confidentiality. Ability to remain calm, courteous, and effective under pressure in a fast-paced environment. Flexible to work a rotating schedule, including early mornings, evenings, weekends, and holidays. Willingness to learn. Desirable: Formal education in Hospitality Management or a related field or experience in customer facing role. A genuine passion for the luxury lifestyle and attention to the finest details. Proven ability to upsell rooms and services with finesse. What We Offer The opportunity to be part of a world-renowned luxury brand and a dynamic, professional team. Extensive training and development programs to refine your craft. A competitive salary and a comprehensive benefits package. Complimentary meals on duty.

Guest Experience & Service Delivery: · Welcome arriving guests with a warm, personalized, and graceful arrival experience, following established luxury protocols. · Conduct seamless check-in and check-out procedures, ensuring accuracy and efficiency while engaging in genuine conversation. · Masterfully handle all guest inquiries, requests, and complaints with discretion, empathy, and a proactive problem-solving attitude, following up to ensure resolution. · Act as a concierge, possessing in-depth knowledge of hotel amenities, gourmet dining venues, spa services, and local elite attractions to provide impeccable recommendations and reservations. · Anticipate guest needs and preferences, using guest history and personal observation to personalize their stay. Operational Excellence: Operate the Property Management System (PMS—e.g., Opera, Fidelio) and other related software with expert proficiency. Manage guest accounts, including posting charges, handling cash, credit, and foreign currency transactions with absolute accuracy and integrity. Coordinate closely with Housekeeping, Bell Desk, Concierge, and other departments to ensure flawless room readiness and guest satisfaction. Handle all communication telephone, email, in-person—with polished etiquette and clarity in multiple languages (as required). Maintain the pristine appearance and ambiance of the front desk and lobby area. Ambassadorship: Uphold and embody the core values and service standards ofour Brand and the luxury brand. Build genuine rapport with guests, remembering and using their names and preferences to foster loyalty. Maintain strict confidentiality regarding guest information and hotel operations.