Field Verification / Recovery Officer Vacancy at Fairmoney Microfinance Bank

Overview

Responsibilities

• As a Field Recovery Agent at FairMoney, your key responsibilities will include, but are not limited to:
• Conduct regular field visits to engage with defaulting customers(Agents and merchants), utilizing telephone, emails, and other legal means to demand payments on overdue accounts.
• Maintain a detailed daily activity log, tracking metrics such as the number of calls, right-party contacts, promises to pay, and fulfilled promises to pay.
• Verify information on overdue arrears and initiate daily follow-up calls to address outstanding issues.
• Negotiate and establish effective payment plans and settlements to prevent accounts from further delinquency.
• Track payments by diligently following up on pending promises and ensuring timely resolution.

Requirements

• To excel in this role, you should meet the following criteria:
• University degree in any related field.
• Minimum of 2+ years of experience in consumer loans operations and merchants, directly handling delinquent clients and resolving problem situations.
• Proficiency in Microsoft Excel.
• High self-motivation with strong interpersonal skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Benefits
• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus.