Customer Service Representative Vacancy at First KBZ Nigeria Limited

Overview

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other approved channels
• Provide accurate information on products, services, orders, and general company processes
• Log, track, and escalate customer complaints or issues where necessary
• Maintain proper documentation of customer interactions and resolutions
• Support internal teams by relaying customer feedback and service-related concerns
• Uphold company policies, service standards, and confidentiality requirements.

Requirements

• Prior experience in a customer service or administrative support role is an advantage
• Strong verbal and written communication skills
• Good interpersonal skills and a customer-oriented approach
• Ability to work under minimal supervision and within defined timelines
• Proficiency in basic computer applications (email, spreadsheets….)
• Professional attitude, reliability, and attention to detail.