Bachelor of Arts - Computer Science - Information Technology (Optional Co-op)
Bishop's University
4-Year Bachelor's Degree
Sherbrooke48 months
Tuition
CA$28,651 / First year
Application fee
₦111,000
VDSC Consulting ServicesVerified
Customer Service Representative
Island, Lagos
Full-time2 months ago
Expires Dec 30, 2028
Overview
The Customer Service Representative is responsible for providing excellent customer support by responding promptly to customer inquiries, handling orders, resolving complaints, and ensuring a positive customer experience across all communication channels, including calls, chats, and social media platforms.
Responsibilities
- Attend to customer inquiries via phone calls, WhatsApp, social media, and other communication platforms in a timely and professional manner
- Respond to customer messages and chats within the approved response time
- Take and process customer orders accurately
- Provide correct information about products, prices, promotions, and delivery timelines
- Handle customer complaints, issues, and feedback politely and efficiently
- Escalate unresolved issues to the appropriate department or supervisor
- Maintain proper documentation and records of customer interactions
- Follow up with customers to ensure issues are fully resolved
- Work closely with dispatch, bakery, and operations teams to ensure seamless service delivery
- Uphold company policies, procedures, and service standards at all times
- Maintain professionalism and a positive attitude when representing the brand.
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Bachelor of Science - Biology (Optional Co-op)
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Regina48 months
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Application fee
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VDSC Consulting Services
At VDSC Consulting Services, we specialize in helping businesses streamline their HR processes, from recruitment and employee management to policy development and compliance. We understand that managing people effectively is key to business success. That’s why we offer tailored HR solutions that help organizations build strong, productive teams while ensuring smooth operations. If you or someone you know needs professional HR support, we’d love to help! Feel free to connect with us or share our details with business owners who could benefit from expert HR services.
Human Resources
Lagos Island, Lagos