Customer Service Representative

Overview

Responsibilities

• Manage incoming customer inquiries via phone, email, and social media channels.
• Provide product and service information to customers.
• Respond to customer complaints and resolve issues in a timely and effective manner.
• Process customer orders.
• Collaborate with other teams to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate department.

Requirements

• Candidate must possess at least a Bachelor’s Degree in a related field.
• Minimum of 2 years of experience in a similar role.
• Flexible to work shifts, including days, nights, weekends, and holidays.
• Must reside in Benin City, specifically around Sapele Road or GRA and environs.
• Excellent communication and interpersonal skills.
• Capacity to work under pressure.
• Strong problem-solving and analytical skills.
• Proficiency in multitasking and prioritizing in a fast-paced environment.
• Proficiency in Microsoft Office Suite (especially Excel) and CRM software.
• Experience in a customer-focused environment.
• Ability to work independently and in a team setting.