Baccalauréat en administration des affaires (Français) (Optional Co-op)
Laurentian University
4-Year Bachelor's DegreeFlexible intake
OntarioNext intake available
Tuition
CA$28,621 / First year
Application fee
₦200,000
Oraimo Technology LimitedVerified
Customer Service Representative
Ikeja, Lagos
Full-time2 months ago
Expires Sep 24, 2028
Overview
Customer Interaction: Handle inbound/outbound customer calls, emails, and chats in a professional, courteous manner Issue Resolution: Address customer inquiries, complaints, and service requests promptly and effectively Product/Service Knowledge: Maintain thorough understanding of company offerings to provide accurate information
Responsibilities
- Documentation: Maintain accurate records of customer interactions and follow up as needed
- Problem Solving: Troubleshoot issues, identify solutions, and follow up to ensure resolution
- Policy Adherence: Follow company protocols, scripts, and compliance requirements
- Team Collaboration: Work with supervisors and team members to improve service quality
- Performance Metrics: Meet or exceed key performance indicators (KPIs) including call quality, handle time, and customer satisfaction scores.
- Provide a positive customer experience that aligns with the company's brand and values.
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Bachelor of Arts - Computer Science - Information Technology (Optional Co-op)
Bishop's University
4-Year Bachelor's Degree
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Application fee
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Requirements
- Education: High school diploma or equivalent
- Experience: Previous customer service experience preferred; call center experience a plus; preferably within the Logistics and e-commerce industry
- Communication: Excellent verbal and written communication skills
- Technical Proficiency: Comfortable with computers, CRM software, and multiple communication channels
- Problem-Solving: Strong analytical abilities and solution-oriented mindset
- Adaptability: Ability to handle difficult conversations and remain calm under pressure; smooth adaption to customer schedule.
- Multitasking: Capable of managing multiple systems while maintaining conversation quality
- Language Skills: Bilingual abilities may be required for specific positions.
Sponsored
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Sponsored
Oraimo Technology Limited
Oraimo is a subsidiary of Transsion Holdings, a Chinese company that specializes in mobile communication devices and accessories. Founded in 2014 and headquartered in Lagos, Nigeria, Oraimo aims to provide high-quality mobile accessories at affordable prices. The brand quickly gained popularity for its innovative approach, focusing on products that enhance the mobile experience for tech-savvy consumers, particularly in Africa.
Marketing & Communications
Ikeja, Lagos