Customer Service Executive (Food Industry)

Overview

Responsibilities

• Customer Support & Engagement:
• Respond promptly and professionally to customer inquiries via phone, walk-in, email, and social media platforms.
• Provide accurate information on menu items, pricing, promotions, delivery timelines, and company policies.
• Handle customer complaints and concerns calmly, ensuring timely resolution and customer satisfaction.
• Build positive relationships with customers to encourage repeat business and loyalty.
• Order Management & Coordination:
• Receive, confirm, and process customer orders accurately.
• Coordinate with kitchen, production, dispatch, and delivery teams to ensure timely and correct order fulfillment.
• Track orders and proactively update customers on any delays or changes.
• Service Quality & Reporting:
• Maintain detailed records of customer interactions, orders, and complaints.
• Escalate complex issues to supervisors or management when necessary.
• Gather customer feedback and suggest improvements to service delivery and product quality.
• Ensure compliance with company service standards and food safety guidelines when interacting with customers.
• Administrative Support:
• Assist with daily customer service reports and documentation.
• Support promotional campaigns and customer engagement initiatives when required.

Requirements

• Minimum of OND / HND / Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• 1–3 years of customer service experience, preferably in the food, restaurant, catering, or hospitality industry.
• Strong verbal and written communication skills.
• Good interpersonal and problem-solving abilities.
• Ability to work under pressure in a fast-paced environment.
• Basic computer skills (MS Office, POS systems, CRM tools is an advantage).
• Willingness to work flexible shifts, weekends, and public holidays if required.