Customer Relations and Sales Officer

Overview

Responsibilities

• Serve as the first point of contact for customers through phone, email, or in-person interactions.
• Handle customer inquiries, complaints, and requests promptly and professionally.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Promote and sell company products and services to new and existing customers.
• Develop and implement basic marketing strategies to attract new clients and retain existing ones.
• Collaborate with the sales and marketing team to meet and exceed monthly sales targets.
• Keep accurate records of customer interactions, feedback, and transactions.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Monitor market trends and competitor activities to identify new business opportunities.
• Prepare regular reports on customer feedback, sales performance, and marketing activities.

Requirements

• Minimum of OND / HND / B.Sc Degree in Marketing, Business Administration, or related fields.
• Proven experience in customer service, sales, or marketing roles.
• Strong communication, interpersonal, and negotiation skills.
• Good problem-solving and conflict-resolution abilities.
• Ability to work independently and as part of a team.
• Proficiency in MS Office and social media marketing tools.
• Customer-focused mindset with a passion for sales and relationship building.