Call Center Agent (Voice / Bilingual) - Remote Vacancy at Odixcity Consulting

Overview

Responsibilities

• Handle inbound and outbound customer calls professionally and confidently.
• Provide accurate information, support, and issue resolution over the phone.
• Communicate clearly in English and a second language, as required.
• Listen actively, understand customer concerns, and respond with empathy.
• Document call details accurately in the system after each interaction.
• Follow call scripts, compliance guidelines, and quality standards.
• Meet performance targets including call handling time, quality, and customer satisfaction.

Requirements

• Bachelor’s Degree in Communications, marketing, business administration or a relating field.
• 3 years previous experience in a call center, customer service, sales, or support role.
• Fluency in English and at least one additional foreign language ( Very Important).
• Clear speaking voice, good diction, and strong listening skills.
• Ability to remain professional and composed in high call volume environments.
• Basic computer skills and ability to navigate multiple systems during calls.
• Experience in remote call center or virtual support roles.
• Strong problem solving and conflict resolution skills.
• Familiarity with CRM or call management systems.
• Sales, retention, or customer success experience.
• Stable internet connection and a quiet, distraction free workspace.
• Headset with noise cancellation and a reliable computer.
• Ability to work scheduled shifts, including weekends or evenings if required.
• Self discipline and reliability in a remote environment.