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Odixcity ConsultingVerified

Call Center Agent (Voice / Bilingual) - Remote Vacancy at Odixcity Consulting

Remote — Work from anywhere
Full-time3-5 Years3 months ago
Expires Jul 30, 2028
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OverviewResponsibilitiesRequirementsLocationSalaryCompanySimilar Jobs

Overview

We are hiring Remote Call Center Agents to handle inbound and outbound voice interactions with customers. This role is for people who communicate clearly, and can stay calm under pressure. Being bilingual, is a strong advantage. You’ll be supporting customers across different regions, often acting as the human face of the company.

Responsibilities

  • Handle inbound and outbound customer calls professionally and confidently.
  • Provide accurate information, support, and issue resolution over the phone.
  • Communicate clearly in English and a second language, as required.
  • Listen actively, understand customer concerns, and respond with empathy.
  • Document call details accurately in the system after each interaction.
  • Follow call scripts, compliance guidelines, and quality standards.
  • Meet performance targets including call handling time, quality, and customer satisfaction.

🎓 Career-boosting study programs picked for this role

View all programs

Only the strongest matches are shown below. Compare tuition, duration, and fees at a glance.

Yorkville University - Toronto logo

Bachelor of Business Administration - Project Management (3 years)

Yorkville University - Toronto

3-Year Bachelor's Degree
Concord30 months

Tuition

CA$15,000 / First year

Application fee

₦40,000

View program
University of Regina logo

Bachelor of Science - Biology (Optional Co-op)

University of Regina

4-Year Bachelor's Degree
Regina48 months

Tuition

CA$27,047 / First year

Application fee

₦133,000

View program

Requirements

  • Bachelor’s Degree in Communications, marketing, business administration or a relating field.
  • 3 years previous experience in a call center, customer service, sales, or support role.
  • Fluency in English and at least one additional foreign language ( Very Important).
  • Clear speaking voice, good diction, and strong listening skills.
  • Ability to remain professional and composed in high call volume environments.
  • Basic computer skills and ability to navigate multiple systems during calls.
  • Experience in remote call center or virtual support roles.
  • Strong problem solving and conflict resolution skills.
  • Familiarity with CRM or call management systems.
  • Sales, retention, or customer success experience.
  • Stable internet connection and a quiet, distraction free workspace.
  • Headset with noise cancellation and a reliable computer.
  • Ability to work scheduled shifts, including weekends or evenings if required.
  • Self discipline and reliability in a remote environment.

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Odixcity Consulting

Odixcity Consulting is an International Hr consulting and procurement firm. With expertise in Recruitment & Selection, Performance management, Training & Development, Compensation and benefits as well as Outsourcing of goods and services for organizations.

Human Resources
Nigeria
1-10 employees
View Company Profile

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Careerworkflux

Nigeria's most transparent job platform. Find jobs with real salaries and track your applications.

For Job Seekers

  • Browse Jobs
  • Companies
  • Salary Insights
  • Job Alerts
  • My Dashboard

For Study Applicants

  • Browse Programs
  • Browse Schools
  • Scholarships
  • Study Dashboard

For Employers

  • Post a Job
  • Manage Jobs
  • Company Profile

Company

  • Home
  • About Us
  • Contact
  • Privacy Policy
  • Terms of Service
  • Recruitment Hubs

© 2026 Careerworkflux. All rights reserved.

Lagos JobsAbuja JobsRemote JobsNDLEA Recruitment