Hempawa Consult Limited is a fast-growing and innovative consulting firm that is focused on providing instant service and quality assurance to her clients in the core businesses of project management, procurement management, and human capital management. Hempawa Consult Limited offers a professional, friendly, and supportive environment within an open-plan office free of discriminatory practices. Ambitious and hardworking, you will join a robust in-house competencies development programme aimed at encouraging all employees to reach their full potential.

We are recruiting to fill the position below: Customer Service Officer at Hempawa Consult

Job Title: Customer Service Officer

Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Interested candidates should possess relevant qualifications with 1 – 4 years experience.

Salary
N100,000 Monthly.

Application Closing Date
22nd July, 2025.